Refund policy

All sale items are final sale. No refunds, returns or exchanges. No exceptions.

Items must be returned in the original condition within 14 days of receiving the order.* Once the package is received and is approved, the customer will receive a full refund for the item(s) via the method of payment that was used for the order. We will not send a refund if items are damaged, soiled, have strong odors, have been washed or altered in any way. 

*All sale items are final sale. No refunds, returns or exchanges. No exceptions.

Lou is not responsible for packages missing due to customer inputing the incorrect address.